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Contact Metarom Australia
117 Stephen Road, Banksmeadow NSW 2019. Phone +61 2 9317 5002. Monday to Friday, 8am to 3:30pm.
Get in Touch
General Inquiries
Have a question? Send us a message directly.
Frequently Asked Questions
Everything you need to know about our natural flavours, product ranges, and ordering process.
Product & Technical
Ranges, applications, and formulations.
The main difference lies in the carrier used for each range:
Natural Range (MPG / Halal): Uses MPG (monopropylene glycol) as the carrier, offering multiple advantages including non-flammable properties and heat stability – making it easy for transportation and safe for production.
Beverage Range (Alcohol / Organic Compliant): Features ethanol as the main carrier, providing a clean flavour profile and easy solubility. These flavours are approved by the ACO for use in certified organic products, and ideal for beverages.
Oil Soluble Range: Uses triacetin and miglyol carriers, perfect for chocolate, popcorn, baked goods, and protein blends.
ESG Range (Concentrated): These are our concentrated flavours (2 - 10 Fold) designed to decrease carrier transfer but also reduce consumption, packaging, transport & storage! You can also use them where you would usually use powdered flavours in order to keep dosage low.
Our flavours suit all Food & Beverages applications, including Protein, Dairy, Bakery, and Confectionery. We boast an extensive range of 500+ SKUs specifically adapted to the ANZ market (including native bushfruits).
Yes! We offer ESG matching and can help improve existing formulations to achieve a cleaner label.
In most cases we can still get you there:
- Search by taste – The profile you're after may exist under a more general flavour name. Type it into the search bar; it also searches every flavour's description.
- Combine flavours – The right combination of two or more of our existing flavours can often create the exact profile you're looking for.
- Custom development – Our NPD team can create it for you. Custom flavours carry a higher MOQ – contact us at info@metarom.com.au for an accurate MOQ and details.
Yes, some flavours are simply a blend of two or more of our existing flavours. So if you can't find a dedicated flavour guide for the profile you're after, the right combination of our flavours may well create it. Email us at info@metarom.com.au or submit a general inquiry and our flavourists will recommend the right combination for your application.
No, we have replaced traditional powder flavours with liquid concentrated flavours specifically designed for powder applications. This innovative approach offers several significant advantages:
- Organic compliant & clean label – Meet the highest quality standards
- Extended shelf life & minimal storage – MOQ starting at just 8kg (1 drum)
- Better value for money – More cost-effective than powder alternatives
- Easy to use – Simply pour 0.1% to 0.5% liquid onto your powder and mix until the liquid is homogeneously dispersed
All our codes consist of three letters and four digits:
- 1st letter: A – Australia (country of manufacture)
- 2nd letter – The carrier used: M = MPG, A = Alcohol (i.e. Ethanol), T = Triacetin (or Miglyol)
- 3rd letter – The first letter of the flavour name (e.g. C = Caramel, Coconut, Chocolate, Cream, etc.)
- 4 digits – Unique flavour identifier
Example: AMV0088 • A = Australia • M = MPG (carrier) • V = Vanilla • 0088 = Unique flavour code
Please refer to our Sample Kit video in the About section for a visual explanation.
Guides & Pricing
Pricing transparency and detailed flavour info.
Explore our comprehensive Flavour Guides available in our flavours section. Each guide provides:
- Flavour Profile – Detailed description of the universe & inspiration of the flavour
- Temporal Dominance of Sensation (TDS) – Understanding how the flavour evolves over time
- Application-specific Dosages – Recommended usage rates for different products
- Price Breaks – Transparent pricing information based on volume
Simply refer to the Flavour Guide for your selected flavour. Each guide includes a dedicated Price Break section with detailed pricing tiers. Our policy is straightforward: the more you buy, the more you save.
Quality & Compliance
Certifications, dietary, and standards.
Yes. All Metarom Australia flavours are 100% Natural and Clean Label (NAFNAC - No Artificial Flavours, No Artificial Colours). They are Vegan and:
- Additive Free
- Allergen Free
- Gluten Free
- GMO Free
- Sugar Free
Yes, we manufacture locally in Sydney. A major advantage is that using our flavours allows your final products to qualify for the Australian Made certificate.
We maintain strict standards:
- Halal & Kosher: Certification is available (check the Flavour Guide for specific suitability).
- Organic Compliance: Our Alcohol-based ranges are approved for organic products.
- TGA: TGA PI application is possible for pharmaceutical or nutraceutical requirements.
Absolutely. We provide full technical documentation including Product Information Forms (PIF), Safety Data Sheets (SDS), and Allergen Statements.
Orders & Logistics
Shipping, MOQ, and samples.
Speed and flexibility. We develop and manufacture every flavour at our ISO 22000 certified site in Banksmeadow, Sydney, so our lead time is 5 business days plus transit while imported flavours often take weeks or months. We aim to confirm your purchase order the same business day, our minimum order is 10kg and the price breaks are shown in every flavour guide on this site, so you can see what a flavour costs before you ever contact us.
Our minimum order is 10kg — one drum — with discounts on larger volumes. A few ethanol-based beverage flavours come in an 8kg drum; each flavour page shows its own figure. Price breaks are published in every flavour guide.
Our flavours are made for industrial food and beverage products. With a minimum order of 10kg per flavour, your production capacity should be at least 1T to 10T of finished product (at a typical dosage of 0.1–1%, one 10kg drum flavours 1T to 10T of finished product). Our samples are prepared for manufacturers testing a flavour in their own product ahead of production.
We pride ourselves on speed. We aim for Same Day PO Confirmation. Since we manufacture locally in Sydney, our lead times are strictly 5 business days plus transit, Australia-wide.
Yes, we offer two distinct options for testing:
1. Individual samples (for bespoke NPD projects): up to 6 samples of 100g or 1 sample of 1kg per request, for the flavours relevant to your project. Add them from the flavours page with the + Sample button and finalise your request in the cart.
2. Sample Kits (for larger manufacturers): designed for larger manufacturers with significant potential and an ongoing NPD program. Sample Kits are offered at the discretion of our account managers: send us your request and our team will review it and get back to you. Each kit gathers our best-selling flavours, capturing what is trending in the current market, to spark inspiration and make sure your team always has samples on hand to start a new project whenever it needs to. Two kits are available (max 2 per request): Sample Kit Food (SKF) with 45 sweet flavours for food applications and Sample Kit Drink (SKD) with 45 beverage flavours including beer, wine & spirits profiles.
3. Shipping: Samples follow the same lead time as our flavours – our promise is to ship within 5 business days. We use TNT within Australia and FedEx for export, both express couriers, so transit is generally overnight for non-flammable flavours.
4. Cost: The process of sending samples is costly and time consuming, hence we follow the below rules: • Existing customers: up to 6 samples of 100g or 1 sample of 1kg are free of charge. • New customers: up to 6 samples of 100g or 1 sample of 1kg for $100 deductible from your first/next PO, credit valid 6 months. • Residential/Remote address or excessive request: $100 flat shipping fee. Please note, the Shipping & Deductible fees can be combined.
For any question, contact our sales team at info@metarom.com.au.
- No pick-ups, only deliveries.
- Our transporter is Fedex/TNT.
