Question 1

Why choose Metarom Australia?

Accepted Answer

Speed and flexibility. We develop and manufacture every flavour at our ISO 22000 certified site in Banksmeadow, Sydney, so our lead time is 5 business days plus transit while imported flavours often take weeks or months. We aim to confirm your purchase order the same business day, our minimum order is 10kg, and the price breaks are shown in every flavour guide on this site, so you can see what a flavour costs before you ever contact us.

Question 2

What types of flavour ranges does Metarom Australia offer?

Accepted Answer

Metarom Australia offers four flavour ranges: Natural Range (MPG/Halal), Beverage Range (Alcohol/Organic Compliant), Oil Soluble Range, and ESG Concentrated Range (2-10 fold).

Question 3

Are Metarom flavours natural and clean label?

Accepted Answer

Yes. All Metarom Australia flavours are 100% Natural and Clean Label (NAFNAC). They are Vegan, Additive-Free, Allergen-Free, Gluten-Free, GMO-Free, and Sugar-Free.

Question 4

Are Metarom flavours made in Australia?

Accepted Answer

Yes, manufactured locally in Sydney, NSW. Using Metarom flavours allows your final products to qualify for the Australian Made certificate.

Question 5

What certifications does Metarom Australia hold?

Accepted Answer

Our Sydney manufacturing site is ISO 22000 certified. Halal and Kosher certification. Alcohol-based ranges are ACO approved for organic products. TGA PI application is possible.

Question 6

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our minimum order is 10kg (one drum), with discounts on larger volumes. A few ethanol-based beverage flavours come in an 8kg drum; each flavour page shows its own figure. Price breaks are published in every flavour guide.

Question 7

How fast does Metarom process orders?

Accepted Answer

We aim for same-day PO confirmation. Lead time is 5 business days plus transit, Australia-wide.

Question 8

What food applications do Metarom flavours suit?

Accepted Answer

All food and beverage applications including Protein, Dairy, Bakery, Beverage, Confectionery, Chocolate, and Spirits. Over 500 SKUs adapted to the ANZ market.

Question 9

Does Metarom offer sample kits?

Accepted Answer

Yes. Sample Kits (SK) are curated best-seller selections. Individual 50g samples also available (limit 6 per request).

Question 10

Can Metarom match an existing flavour?

Accepted Answer

Yes. ESG matching lets you send a competitor sample. The team reverse-engineers and matches the profile.

Question 11

Does Metarom offer NPD formulations?

Accepted Answer

Yes. Share your brief with the NPD team and they will create a flavour tailored to your product.

Question 12

What is natural flavour?

Accepted Answer

Natural flavour (also called natural flavouring) is a food flavouring derived entirely from natural sources such as fruits, spices, herbs, and botanicals. In Australia, natural flavourings must comply with FSANZ Standard 1.3.1. Metarom's natural flavours contain no artificial additives, making them Clean Label.

Question 13

What are natural flavours made from?

Accepted Answer

Natural flavours are made from essential oils, oleoresins, essences, and flavour extracts derived from plant or animal sources. Metarom Australia uses proprietary blending techniques to create over 500 unique natural flavourings.

Question 14

How do I find the right food flavouring for my product?

Accepted Answer

Start with Metarom's sample kits — explore our Sample Kit Food (SKF) of 45 best-selling flavours. The NPD team can also create custom flavourings and flavouring concentrates tailored to your application.

Question 15

What is Metarom Australia's shipping policy?

Accepted Answer

Metarom Australia is delivery only — no customer pick-ups. All deliveries are handled by FedEx/TNT.

Question 16

What are Metarom Australia's shipping fees?

Accepted Answer

DAP shipping fees are charged per purchase order (PO): Metro Australia A$100 flat; New Zealand and Regional Australia A$100 plus A$5 per kg.

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